YOUR PRIVACY

Last updated: 6 November 2024

At alpinepassivehaus.com.au, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximise the services we provide. We respect the privacy and confidentiality of the information you provide and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

INFORMATION WE COLLECT FROM YOU

In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments, and social media handles (together ‘Personal Data’).

Our services are not directed to persons under 18, and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and believe they have provided us with Personal Data without your consent, please contact us.

You can review, correct, update, or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information: We use the information we collect to deliver our services, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems, and providing you with a personalised website experience.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us, and your request will be actioned immediately.

Non-Personally Identifiable Information: We use aggregated and anonymised information to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands, and assisting in meeting customer needs.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages or if others have copied or saved the information.

STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

We retain your personal information as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

In the event of a security breach that compromises your Personal Data, we will promptly notify you in compliance with applicable law.

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address, or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality, and help us provide a better visitor experience. Cookies and pixels may also be used to serve relevant ads to website visitors through third-party services such as Google Adwords and Facebook Ads. These ads may appear on this website or other websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data is only disclosed to third-party suppliers when required by law, for goods or services you have purchased, for payment processing, or to protect our copyright, trademarks, and other legal rights. Any party with whom we share Personal Data is required to comply with our privacy standards as described in this policy and in accordance with applicable law. Our contracts with third parties prohibit them from using your Personal Data for any purpose other than that for which it was shared.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Additionally, we may use your Personal Data to protect the rights, property, or safety of alpinepassivehaus.com, our customers, or third parties.

If there is a change of control in our business (e.g., through a merger, sale, or transfer of assets), customer information, including Personal Data, could be transferred to the purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and as required by the above circumstances.

LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are provided for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY

We may modify this policy at any time in our sole discretion, and all modifications will be effective immediately upon posting on this website. Please return periodically to review our privacy policy.

CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us:

info@alpinepassivhaus.com.au
0439 169 660

Address: 309 Old Settlers Rd, Jindabyne NSW 2627, Australia
ABN: 50 679 801 444